Merel | Breathable Leather Orthopedic Loafers

• Size Information: We recommend you to always take one size up.
  
• Custom Sizing: If you’re between sizes, we recommend choosing the next size up for comfort.
  
• Measurement Tips: Measure your bust, waist, and hips to find your perfect size using our size guide.

HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order in which they are received and respond promptly. We usually respond within 24-48 hours of receiving a message or email.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?
Once an order has been placed, our warehouse staff can pack and ship your order within 24 hours, so it is only in some cases possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can correct your package before it is shipped.

There is no guarantee that we will make it, especially when it leaves our warehouse, but we do everything we can!

HOW LONG IS THE PROCESSING TIME?
The processing time for your order is 1-3 days, depending on current volume.

OUT OF STOCK/BACKORDER ITEMS
If any of your items are out of stock, we will let you know by email when we expect to be able to ship the items. If the items are not expected to be back in stock within two weeks, we will automatically refund the purchase price for these items.


I HAVE RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.

HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the home page or main menu and enter your tracking number to see where your parcel is. If you need further assistance, we are always ready to help.

WHY IS MY TRACKING NUMBER NOT WORKING?
Often tracking numbers only work for domestic orders. If your tracking number is not working, please let us know so we can make sure your items have been shipped correctly.

WHAT CAN I DO IF SOMETHING IS MISSING OR DAMAGED FROM MY ORDER?
If an item you have purchased is missing or damaged, please contact us immediately to resolve the issue.

We have a money back guarantee that is valid for 30 days before your order is delivered, so make sure you contact us within this period. To reach us, please use the 'Contact Us' tab or email us at info@Williams-Westfield.com

WHAT CONDITION MUST THE PRODUCTS BE IN TO BE RETURNED? 
All products must be returned in the same condition in which they were received (in the original packaging and unused).

WHO PAYS THE SHIPPING COSTS?
For defective products, we will cover these costs for you. However, for all other returns (including complaints), you must pay the actual return shipping costs.

Below you will find the average delivery time for all our packages:

- Once an order is placed, we take 1 - 3 working days to process the order. During the week
it takes one working day, but if you order on a Friday evening or at the weekend it may take
a little longer.

We strive to make the ordering and delivery process as easy as possible for our customers.
However, if you have any questions or further concerns, please do not hesitate to contact
our customer service team. Below we explain how your order will be processed and
delivered.

Placing an order

The ordering process at Williams Westfield is as simple as possible. First, you need to go to the
product page and add the product you want to your shopping cart. To do this, click on the
black "Add to cart" button.

Here it is important to check that you have selected the correct variants. If everything is in
order, click on the "Proceed to checkout" box. On the information page, you will need to
enter the correct address details. Make sure that all the information is correct.

When this information is filled in correctly, you can click on the "Continue shipping" button.
On the "Dispatch" page you have the opportunity to check the address data you have
entered. It is also pointed out that every shipment is sent completely free of charge. As a
token of our appreciation to our customers, we always pay the shipping and delivery costs.
You can now proceed by clicking on the "Proceed to payment" box.
In the payment options you have the choice between different payment methods. At
hellostella.com, all payment options are SSL-encrypted, which means you can always rely
on a secure payment environment.

- Credit card (AMEX, Mastercard, Maestro, Visa)
- Immediately

Once you have selected the correct payment method, you will need to click on the
"Complete Order" box and you will be redirected to your chosen payment method. Follow the
instructions on this page to complete your order. In the unlikely event that you have any
problems with your order, you can always contact us.

Shipping costs

We cover the shipping costs for every order. All of our products are delivered to your door
100% free of charge. There is also no minimum order quantity required.
Shipping your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as
soon as possible! That's why we make sure your order is processed and shipped as quickly
as possible.
To ensure that we can charge fair prices for our products, we have chosen to collect parcels
in large quantities and ship them all at once once we have reached our minimum quantity.
We hope for your understanding and willingness to help us create a better and healthier
world.

To ensure your order is dispatched today, please contact us by email. Our service team will
be happy to advise you on the right solution.

We want you to be completely satisfied with your purchase. That's why Williams Westfield offers a 30-day return policy. If you're not in love with your order, simply return it within 30 days for a full refund or exchange. Shop with confidence, knowing that your satisfaction is our priority!